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A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
We will review your claim and contact you if we need more information;
If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
Only high value products need to be returned. “High value” is determined by our customer service team and it usually refers to items worth $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our return shipping address. If we ask you to return a DOA item, we are responsible for paying the return shipping fees.
Items must be returned to the warehouse they came from. If you ordered from a local warehouse, you can send the item back to the same local warehouse. However, if you ordered from an overseas warehouse, you can not return the defective product to a local warehouse.
All products must be returned to the warehouse they were dispatched from. For this reason, products ordered from our US or EU warehouse should not be returned to the CN or HK ones, and viceversa.
Unless agreed otherwise, you should return the item as well as its original packaging and all its accessories, like batteries, cables, chargers, and similar ones. If one component, accessory or spare part is missing, we will ask you to pay for it.